Total Casinos is an independent review and information site serving readers across Ireland. We are a small editorial team, not a casino operator, so we cannot manage accounts, process withdrawals, or handle bonus disputes on behalf of any third-party platform. That said, we genuinely want to hear from you - whether you have spotted an error in one of our reviews, have a question about how we work, or simply want to pass on feedback about the site.
Getting the right message to the right place saves everyone time. Before writing in, it is worth checking whether your query relates to a casino's own support team rather than ours. If it does, the operator's help centre is always the faster route. For everything concerning total-casinos-ie.com itself, read on.
One Channel
We handle all correspondence by email. There is no live chat, no telephone line, and no contact form - email keeps a clear written record for both sides and lets us respond thoughtfully rather than reactively. Our address is [email protected].
When you write in, include a short subject line that describes your topic - something like Factual correction: [casino name] or "General feedback" helps us route your message without a follow-up. You do not need to share personal information beyond what is necessary to answer your question.
How We Triage Messages
Every email that arrives at [email protected] is read by a member of the editorial team. We sort incoming mail into three broad buckets: factual corrections and review feedback, partnership and commercial enquiries, and general reader questions. Corrections and factual matters take priority because accuracy is the core of what we do.
Commercial enquiries are reviewed periodically but are not guaranteed a reply if they fall outside our editorial remit. We do not accept payment for reviews or rankings, so pitches premised on that basis will not receive a response.
Turnaround in Plain Language
For most editorial queries - corrections, clarifications, or feedback - we aim to reply within three working days. During busy periods it may stretch to five. We do not operate weekend support, so messages sent on Friday afternoon are typically picked up on Monday.
If you have not heard back within five working days, a single follow-up to [email protected] is fine. Please avoid sending the same message multiple times in quick succession, as it can push earlier threads down the queue.
Escalation Limits
Because Total Casinos does not hold any gambling licence and is not party to any player-operator relationship, we have no authority to escalate complaints to the casino or to a regulatory body on your behalf. If you have an unresolved dispute with a licensed operator, the correct route is the operator's formal complaints procedure followed, if needed, by the relevant regulatory authority or an approved alternative dispute resolution service.
We can point you towards publicly available resources and signpost where to find a regulator's contact details, but we cannot intervene directly. Please keep that in mind so your expectations of what we can achieve are realistic from the outset.
Privacy When You Write to Us
Any personal information you include in an email to [email protected] is used solely to answer your query. We do not add you to any mailing list, share your details with third parties, or retain correspondence beyond the period reasonably needed to resolve the matter. Full details of how we handle data are set out in our Privacy Policy.